{"id":3778,"date":"2026-07-10T13:45:20","date_gmt":"2026-07-10T13:45:20","guid":{"rendered":"http:\/\/localhost:81\/condizioni-generali-di-trasporto\/"},"modified":"2026-10-16T16:10:57","modified_gmt":"2026-10-16T16:10:57","slug":"condizioni-generali-di-trasporto-en","status":"publish","type":"page","link":"https:\/\/nlg.test3d0.it\/en\/condizioni-generali-di-trasporto-en\/","title":{"rendered":"General conditions of carriage"},"content":{"rendered":"\t\t
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General conditions of carriage<\/h2>
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    Premises and Scope of Application<\/h3>

    Navigazione Libera del Golfo S.p.A., hereinafter referred to as \u201cNLG\u201d or \u201cthe Company,\u201d undertakes the transport of passengers, luggage, pets, and\u2014on specific routes and vessels equipped for such purposes\u2014accompanying vehicles, subject to the terms set forth in these Regulations, the travel document, and applicable national, European, and international laws.<\/p>

    The purchase or use of a travel document implies knowledge and acceptance of these terms and conditions; however, no clause may limit or exclude the mandatory rights granted to passengers by law.<\/p>

    These Regulations are available on the website www.nlg.it, at the Company\u2019s offices and ticket counters, and, where applicable, from the ship\u2019s command. Fares, schedules, itineraries, vessels in service, and operational conditions are subject to change; the version in effect at the time of purchase shall apply, except in cases where modifications are mandated by new regulations or safety requirements.<\/p>

    In the event of any conflict between these Regulations and a mandatory provision of law, the latter shall prevail. The potential nullity or ineffectiveness of any single clause shall not affect the validity of the remaining provisions.<\/p>

    1) TICKETS, FARES, AND TRAVEL DOCUMENTS<\/h3>

    Related FAQs:<\/strong> Bookings and Boarding Passes<\/a>, Purchasing Tickets Online or at Ticket Counters<\/a><\/p>

    A travel document is personal and non-transferable\u2014unless expressly authorized by the Company\u2014and is valid exclusively for the specific route, date, time, category, and services indicated therein. Passengers must keep their travel document\u2014whether in paper or digital format\u2014safe and present it to authorized personnel, along with any identification documents required or documents needed to qualify for reduced fares.<\/p>

    Travel documents that have been altered, forged, rendered illegible due to the passenger\u2019s own actions, or contain unauthorized corrections are considered void. In the event of loss or theft, a duplicate will not be issued automatically; however, if the booking can be identified within the NLG systems, the Company may be able to reissue the ticket in accordance with current procedures.<\/p>

    A travel document not used for the specific trip for which it was booked becomes invalid and is non-refundable, except in cases provided for by applicable law, these Regulations, or specific fare conditions.<\/p>

    Tickets purchased online<\/strong><\/p>

    Tickets issued via the NLG website or other digital channels are subject to the terms and conditions presented during the purchase process. For tickets purchased through travel agencies, online portals, or other intermediaries, any administrative requests or refund claims must be directed to the original issuer, unless otherwise specified.<\/p>

    Online Ticketing Regulations ><\/a><\/p>

    Children and minors<\/strong><\/p>

    Children under the age of 2 travel for free but are not entitled to a dedicated seat. If a seat is occupied, the applicable fare must be paid. Children aged 2 up to (but not including) 12 years are charged the child fare; those aged 12 and older are charged the full fare, unless otherwise stated in specific promotions or policies.<\/p>

    Proof of age must be provided via a valid document. Minors must be supervised at all times by a parent, guardian, or the adult responsible for their care, and must comply with all safety instructions provided by the staff.<\/p>

    Discounts and Residents<\/strong><\/p>

    Discounts must be requested prior to the issuance of the ticket and must be substantiated by valid documentation. For routes where resident fares are available, passengers must present a document proving their residency.<\/p>

    If a passenger fails to meet the requirements or provide the necessary documentation, they shall be required to pay the difference between the fare paid and the standard fare, plus any additional charges stipulated by the fare terms and conditions, in accordance with applicable regulations.<\/p>

    Checks<\/strong><\/p>

    The Company may conduct checks prior to boarding and during the voyage. Passengers found without a valid ticket must regularize their status by paying the applicable fare and any relevant surcharges, without prejudice to any further legal consequences.<\/p>

    2) BOOKINGS<\/h3>

    Related FAQs:<\/strong> Bookings and boarding passes<\/a><\/p>

    Bookings made through authorized agencies without the simultaneous issuance of a ticket remain valid until the deadline specified at the time of booking\u2014or, in the absence of any such specification, until one hour before departure. Once this deadline has passed, the booking may be automatically cancelled.<\/p>

    Having a booking does not exempt passengers from adhering to the required boarding arrival times or the check-in procedures applicable at the port of departure.<\/p>

    3) CANCELLATION, MODIFICATION, AND WITHDRAWAL BY THE PASSENGER<\/h3>

    Related FAQs:<\/strong> Bookings and boarding passes<\/a>, Payments and refunds<\/a>, Purchasing tickets online or at a ticket office<\/a><\/p>

    Unless more favorable fare conditions apply, passengers may request the cancellation of their ticket up to 48 hours before departure by contacting the channel through which it was purchased. A penalty fee of 30% of the refundable amount will be applied. Beyond this deadline, no refund is due, except in cases strictly provided for by law or expressly regulated by the Company.<\/p>

    Booking fees, commissions, ancillary services already utilized, and components explicitly marked as non-refundable are excluded from any refund, to the extent permitted by applicable regulations.<\/p>

    Changes to the date, time, route, category, or passenger name are subject to availability, the conditions of the fare purchased, and the potential payment of fare differences and administrative charges.<\/p>

    4) STATUTE OF LIMITATIONS AND EXPIRY OF RIGHTS<\/h3>

    Rights arising from the contract of carriage are subject to the limitation periods (statute of limitations) established by the Navigation Code, Regulation (EC) No. 392\/2009, the 1974 Athens Convention (as amended, where applicable), and other relevant provisions in force.<\/p>

    Specific deadlines for submitting complaints, reports of damage, and requests for refunds or compensation remain in effect.<\/p>

    5) TAX DOCUMENTS<\/h3>

    The travel ticket serves as a commercial document in accordance with applicable tax regulations. Any request for an invoice must be made prior to the issuance of the ticket, or within the timeframes and according to the procedures specified during the purchase process, by providing complete and accurate personal and tax information.<\/p>

    6) BAGGAGE<\/h3>

    Related FAQs:<\/strong> Boarding trip<\/a><\/p>

    Baggage is defined as suitcases, travel bags, backpacks, and other items containing personal belongings that travel with the passenger.<\/p>

    Each passenger may bring one piece of hand luggage free of charge, with maximum dimensions of 50 \u00d7 30 \u00d7 15 cm. Hand luggage is not weighed.<\/p>

    Baggage exceeding these dimensions, as well as any additional items, is subject to a specific fee. Exceptionally bulky, long, or heavy items may be classified as \u201cExtra Large\u201d and are permitted only with the authorization of the Ship\u2019s Command, subject to available space, vessel stability, safety requirements, and the specific characteristics of the vessel.<\/p>

    The baggage fee covers only the maritime transport of the item. Unless otherwise provided by the Company, the passenger is responsible for boarding, disembarking, handling, stowing, and safeguarding their own baggage.<\/p>

    Baggage must not occupy seats, obstruct corridors, exits, escape routes, or safety equipment, nor may it pose a danger or cause a nuisance. The crew may require that baggage be moved or stowed elsewhere.<\/p>

    Items that do not contain personal belongings\u2014such as commercial goods, professional equipment, or exceptionally bulky objects\u2014are permitted only if space is available and there are no technical, health, or safety-related impediments, as determined by the Ship\u2019s Command.<\/p>

    It is prohibited to bring on board any illicit, dangerous, flammable, explosive, or harmful substances or objects, or any items that do not comply with health or customs regulations. The passenger shall be held liable for any damages, costs, or penalties resulting from such a violation.<\/p>

    The Company\u2019s liability for the loss of or damage to baggage, valuables, and personal belongings is governed by the applicable mandatory legal provisions. Valuables and precious items must be declared and handed over to the ship\u2019s command only when a safekeeping service is available, and a receipt must be obtained.<\/p>

    Any damage or loss must be reported immediately to the ship\u2019s command\u2014and, in any case, before disembarkation\u2014unless it is objectively impossible to do so.<\/p>

    7) DOGS, CATS, AND OTHER PETS<\/h3>

    Related FAQs:<\/strong> Boarding trip<\/a><\/p>

    Pets are permitted on board, provided that these conditions, health regulations, port rules, and any instructions given by the ship\u2019s command or staff are followed.<\/p>

    Pets must travel accompanied by and under the care of an adult passenger, who must hold a valid travel document for the animal, where required. Leaving animals unattended is not permitted.<\/p>

    The following rules apply to access to permitted areas:<\/p>