{"id":2489,"date":"2026-06-12T09:25:43","date_gmt":"2026-06-12T09:25:43","guid":{"rendered":"http:\/\/localhost:81\/faq-en\/"},"modified":"2026-06-15T17:37:45","modified_gmt":"2026-06-15T17:37:45","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/nlg.test3d0.it\/en\/faq-en\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2489\" class=\"elementor elementor-2489 elementor-2353\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44614e40 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44614e40\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-176ec415\" data-id=\"176ec415\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb21169 elementor-widget elementor-widget-gva-heading-block\" data-id=\"fb21169\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gva-heading-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gva-element-gva-heading-block gva-element\">   <div class=\"align-left style-1 widget gsc-heading box-align-left auto-responsive\">\r\n      <div class=\"content-inner\">\r\n         \r\n                  \r\n           \r\n         \r\n                     <h2 class=\"title\">\r\n               <span>FAQ<\/span>\r\n            <\/h2>\r\n                  \r\n                     <div class=\"title-desc\">Frequently asked questions<\/div>\r\n         \r\n                     <div class=\"heading-action\">\r\n               \t\t  <a href=\"#prenotazione\" class=\"btn-cta btn-theme-2 \">\r\n\t\t\t <span>SEE ALL<\/span>\r\n\t\t  <\/a>\r\n\r\n\t\t              <\/div>\r\n         \r\n      <\/div>\r\n   <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-485a6594 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"485a6594\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20f4a2da\" data-id=\"20f4a2da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3658761 elementor-widget elementor-widget-gva_icon_box_group\" data-id=\"3658761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gva_icon_box_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gva-element-gva_icon_box_group gva-element\">\r\n<div class=\"gsc-icon-box-group layout-grid\">\r\n\t<div class=\"lg-block-grid-3 md-block-grid-3 sm-block-grid-2 xs-block-grid-1 xx-block-grid-1\">\r\n\t\t\t\t\t\r\n\t\t\t<div class=\"item-columns\">\r\n\t\t\t\t\r\n<div class=\"icon-box-item elementor-repeater-item-fa07cac\">\r\n\t\t\r\n\t\t<div class=\"iconbox-two__single\"><div class=\"iconbox-two__content\"><div class=\"iconbox-two__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g 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width=\"40\" height=\"40\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><\/div><div class=\"iconbox-two__content-inner\"><h3 class=\"iconbox-two__title\">Reservation and boarding passes<\/h3><\/div><\/div>\t\t  <a href=\"#prenotazione\" class=\"iconbox-two__link-overlay\">\r\n\t\t\t \t\t  <\/a>\r\n\t\t  <\/div><\/div>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t<div class=\"item-columns\">\r\n\t\t\t\t\r\n<div class=\"icon-box-item elementor-repeater-item-af55821\">\r\n\t\t\r\n\t\t<div class=\"iconbox-two__single\"><div class=\"iconbox-two__content\"><div class=\"iconbox-two__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_918_2767)\"><path d=\"M39.8699 22.5099C39.1699 27.3599 37.1699 31.5299 33.4599 34.8199C30.7899 37.1899 27.7499 38.8299 24.2399 39.5499C23.6899 39.6599 23.1399 39.7499 22.5499 39.8599C22.6699 39.9199 22.7599 39.9599 22.8399 39.9899H16.9099C17.1599 39.8399 17.4399 39.9399 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29.15C16.6301 28.75 15.2301 27.98 14.2301 26.6C13.6401 25.8 13.3301 24.91 13.3801 23.9C13.4201 23.21 13.8901 22.71 14.5901 22.65C15.3101 22.59 15.9301 23 16.0001 23.7C16.1401 25.13 17.0201 25.88 18.2701 26.34C18.5601 26.45 18.6901 26.41 18.6901 26.09C18.6901 24.57 18.6901 23.05 18.7001 21.52C18.7001 21.2 18.4601 21.19 18.2501 21.14C17.1301 20.89 16.1001 20.43 15.2301 19.67C14.2401 18.81 13.5001 17.8 13.3701 16.44C13.2501 15.16 13.7001 14.06 14.4901 13.09C15.4701 11.9 16.7801 11.23 18.2501 10.86C18.5701 10.78 18.7201 10.65 18.6901 10.31C18.6601 9.96998 18.6801 9.62998 18.6901 9.29998C18.7401 8.47998 19.2501 7.97998 20.0401 7.97998C20.8401 7.97998 21.3601 8.51998 21.3801 9.34998C21.3801 9.67998 21.4001 9.99998 21.3801 10.33C21.3501 10.68 21.5101 10.8 21.8301 10.87C23.2301 11.18 24.4301 11.84 25.4001 12.9C26.2201 13.79 26.7201 14.83 26.6901 16.07C26.6801 16.79 26.2301 17.26 25.4801 17.36C24.8601 17.44 24.2801 17.06 24.0801 16.42C24.0501 16.31 24.0001 16.19 24.0001 16.08C23.9601 14.71 22.6401 13.92 21.6601 13.6C21.4001 13.52 21.3701 13.65 21.3701 13.85C21.3701 14.62 21.3701 15.39 21.3701 16.15L21.3801 16.16ZM21.3801 24.01C21.3801 24.71 21.3801 25.41 21.3801 26.11C21.3801 26.38 21.4701 26.47 21.7301 26.37C22.4201 26.11 23.0601 25.78 23.5301 25.19C23.9401 24.67 24.1401 24.09 23.8901 23.45C23.4901 22.43 22.6401 21.93 21.6601 21.62C21.4201 21.54 21.3801 21.72 21.3801 21.91C21.3801 22.61 21.3801 23.31 21.3801 24.01ZM18.6901 16.02C18.6901 15.32 18.6901 14.62 18.6901 13.92C18.6901 13.67 18.6201 13.54 18.3501 13.64C17.6101 13.9 16.9501 14.27 16.4801 14.92C15.9601 15.62 15.9501 16.37 16.4501 17.09C16.9101 17.75 17.5901 18.09 18.3201 18.36C18.6001 18.46 18.7001 18.39 18.6901 18.09C18.6801 17.4 18.6901 16.71 18.6901 16.02Z\" fill=\"#173557\"><\/path><\/g><defs><clipPath id=\"clip0_918_2767\"><rect width=\"40\" height=\"40\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><\/div><div class=\"iconbox-two__content-inner\"><h3 class=\"iconbox-two__title\">Payments and refunds<\/h3><\/div><\/div>\t\t  <a href=\"#pagamenti\" class=\"iconbox-two__link-overlay\">\r\n\t\t\t \t\t  <\/a>\r\n\t\t  <\/div><\/div>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t<div class=\"item-columns\">\r\n\t\t\t\t\r\n<div class=\"icon-box-item elementor-repeater-item-5826501\">\r\n\t\t\r\n\t\t<div class=\"iconbox-two__single\"><div class=\"iconbox-two__content\"><div class=\"iconbox-two__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_918_2771)\"><path d=\"M16.1201 11.43C16.1201 10.3 16.3301 9.29001 16.3201 8.27001C16.3201 5.82001 13.8201 3.36001 12.1001 3.06001C11.8701 3.02001 11.6301 2.97001 11.4001 2.94001C11.3201 2.93001 11.2101 2.90001 11.1601 3.00001C11.1101 3.10001 11.2101 3.16001 11.2701 3.22001C11.8001 3.76001 12.3101 4.32001 12.8801 4.83001C13.5601 5.44001 13.7001 6.12001 13.4701 6.99001C12.5001 10.65 10.1301 12.81 6.47009 13.61C6.01009 13.71 5.58009 13.63 5.23009 13.29C4.59009 12.67 3.96009 12.04 3.32009 11.42C3.22009 11.32 3.12009 11.13 2.97009 11.21C2.83009 11.29 2.91009 11.48 2.93009 11.62C3.42009 14.61 6.41009 16.73 9.46009 16.3C11.0001 16.08 12.5401 16 14.0101 16.68C14.7301 17.01 15.4101 17.41 15.9701 17.97C16.7401 18.73 17.5001 19.51 18.2701 20.27C18.4501 20.45 18.5201 20.61 18.3401 20.85C17.8901 21.47 17.4301 22.1 17.1401 22.83C17.0101 23.15 16.8301 22.95 16.7001 22.82C15.9101 22.05 15.1001 21.31 14.3501 20.5C13.1901 19.25 11.7901 18.87 10.1401 19.18C4.93009 20.15 0.760088 15.99 0.110088 12.28C-0.179912 10.63 0.080088 9.09001 0.810088 7.61001C1.30009 6.61001 2.36009 6.46001 3.18009 7.22001C4.23009 8.19001 5.19009 9.24001 6.19009 10.26C6.46009 10.54 6.71009 10.57 7.06009 10.43C8.61009 9.83001 9.74009 8.82001 10.3801 7.27001C10.5601 6.84001 10.5401 6.51001 10.1701 6.16001C9.21009 5.25001 8.29009 4.30001 7.36009 3.36001C6.33009 2.33001 6.51009 1.28001 7.86009 0.70001C10.8001 -0.54999 13.5101 -0.11999 15.9501 1.91001C17.4201 3.13001 18.5401 4.61001 19.0001 6.51001C19.3101 7.79001 19.3701 9.09001 19.1601 10.4C18.9101 11.95 19.2401 13.3 20.4801 14.39C21.2801 15.1 22.0001 15.9 22.7401 16.66C23.0601 16.99 23.0401 17.06 22.6401 17.24C22.0001 17.53 21.4201 17.93 20.8601 18.34C20.7101 18.45 20.5601 18.56 20.3901 18.39C19.3701 17.34 18.1801 16.44 17.3201 15.23C16.5001 14.06 16.1101 12.76 16.1201 11.44V11.43Z\" fill=\"#173557\"><\/path><path d=\"M40 28.6399C40.02 34.5199 35.16 40.0099 28.48 39.9999C22.39 39.9799 17.05 35.0399 17.13 28.3899C17.2 22.0899 22.4 17.1399 28.57 17.1299C34.83 17.1199 40 22.3399 40 28.6399ZM28.59 37.0399C32.39 37.1699 37.02 34.1899 37.07 28.5499C37.12 23.4599 32.87 20.0999 28.59 20.0899C24 20.0899 20.11 23.7899 20.01 28.2999C19.9 33.3199 24.03 37.1699 28.58 37.0399H28.59Z\" fill=\"#173557\"><\/path><path d=\"M27.1 26.4701C27.1 25.3601 27.1 24.2401 27.1 23.1301C27.1 22.8001 27.16 22.4801 27.33 22.1901C27.64 21.6501 28.29 21.3301 28.83 21.4601C29.52 21.6301 29.99 22.1901 30.01 22.9501C30.03 23.8401 30.01 24.7301 30.01 25.6201C30.01 27.0201 30.01 28.4101 30.01 29.8101C30.01 30.2901 29.87 30.7201 29.49 31.0401C29.05 31.4101 28.56 31.5801 28 31.3401C27.43 31.1001 27.11 30.6501 27.1 30.0201C27.08 28.8301 27.1 27.6401 27.1 26.4601V26.4701Z\" fill=\"#173557\"><\/path><path d=\"M27.1001 34.3001C27.1001 33.5001 27.7501 32.8301 28.5201 32.8301C29.2801 32.8301 30.0001 33.5201 30.0101 34.2601C30.0201 35.0301 29.3201 35.7401 28.5301 35.7301C27.7201 35.7301 27.1001 35.1001 27.1001 34.2901V34.3001Z\" fill=\"#173557\"><\/path><\/g><defs><clipPath id=\"clip0_918_2771\"><rect width=\"40\" height=\"40\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><\/div><div class=\"iconbox-two__content-inner\"><h3 class=\"iconbox-two__title\">Technical problems<\/h3><\/div><\/div>\t\t  <a href=\"#problemi\" class=\"iconbox-two__link-overlay\">\r\n\t\t\t \t\t  <\/a>\r\n\t\t  <\/div><\/div>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t<div class=\"item-columns\">\r\n\t\t\t\t\r\n<div class=\"icon-box-item elementor-repeater-item-6425c5c\">\r\n\t\t\r\n\t\t<div class=\"iconbox-two__single\"><div class=\"iconbox-two__content\"><div class=\"iconbox-two__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_918_2785)\"><path d=\"M38.6 36.99C38.46 36.98 38.33 36.97 38.19 36.97C38 36.97 37.82 36.96 37.65 36.93C37.16 36.85 36.72 36.63 36.26 36.39C36.05 36.28 35.83 36.17 35.61 36.08C35.38 35.98 35.34 35.93 35.44 35.65C35.95 34.26 36.44 32.87 36.94 31.48L37.84 28.97C38.29 27.73 38.73 26.49 39.16 25.24C39.51 24.21 39.47 23.16 39.03 22.29C38.62 21.47 37.88 20.86 36.96 20.57C36.23 20.34 35.5 20.14 34.78 19.97C34.52 19.91 34.44 19.83 34.44 19.5C34.46 16.92 34.46 14.18 34.44 11.37C34.44 10.18 33.94 9.21 32.98 8.5C32.25 7.96 31.41 7.88 30.69 7.88C29.27 7.88 27.8 7.87 26.36 7.88C26.24 7.88 26.15 7.87 26.12 7.83C26.09 7.81 26.06 7.74 26.06 7.56C26.06 7.32 26.06 7.07 26.06 6.83C26.06 6.09 26.08 5.33 26.02 4.58C25.85 2.3 24.29 0.489996 22.23 0.179996C20.96 -0.0100037 19.59 -0.0200037 18.02 0.139996C15.77 0.379996 14.18 2.14 13.96 4.63C13.91 5.25 13.91 5.88 13.92 6.49C13.92 6.82 13.92 7.15 13.92 7.49C13.92 7.66 13.92 7.83 13.91 7.86C13.87 7.88 13.71 7.88 13.59 7.88C13.16 7.88 12.74 7.88 12.31 7.88C11.32 7.88 10.31 7.89 9.31004 7.88C9.28004 7.88 9.24004 7.88 9.21004 7.88C8.15004 7.88 7.25004 8.23 6.60004 8.89C5.88004 9.62 5.49004 10.72 5.54004 11.9C5.60004 13.6 5.59004 15.34 5.58004 17.02C5.58004 17.88 5.57004 18.74 5.58004 19.61C5.58004 19.86 5.53004 19.91 5.35004 19.96C4.70004 20.12 4.04004 20.31 3.41004 20.49L3.25004 20.54C2.22004 20.84 1.44004 21.45 1.00004 22.3C0.540039 23.19 0.500039 24.29 0.900039 25.4C1.34004 26.63 1.78004 27.87 2.21004 29.1L3.15004 31.73C3.62004 33.05 4.09004 34.37 4.56004 35.7C4.57004 35.73 4.59004 35.77 4.60004 35.8C4.62004 35.85 4.66004 35.94 4.62004 35.99C4.45004 36.07 4.28004 36.16 4.11004 36.25C3.31004 36.67 2.55004 37.07 1.66004 37.02C1.63004 37.02 1.59004 37.02 1.56004 37.02C0.850039 37.02 0.320039 37.38 0.0400391 38.06V38.96V39.05C0.370039 39.74 0.920039 40.06 1.72004 40.01C2.95004 39.94 4.02004 39.64 4.99004 39.08C6.69004 38.1 8.38004 38.1 10.16 39.06C11.36 39.71 12.58 40.04 13.8 40.04C15.02 40.04 16.28 39.7 17.51 39.04C19.19 38.13 20.82 38.13 22.5 39.04C24.97 40.38 27.47 40.38 29.92 39.04C30.77 38.58 31.6 38.36 32.48 38.36H32.5C33.34 38.36 34.18 38.61 35.13 39.14C36.19 39.74 37.38 40.01 38.62 40.01C39.03 40.01 39.39 39.85 39.65 39.57C39.92 39.27 40.06 38.87 40.03 38.42C39.98 37.67 39.44 37.13 38.63 37.04L38.6 36.99ZM16.72 7.59C16.73 7.08 16.72 6.58 16.72 6.07C16.72 5.7 16.72 5.32 16.72 4.95C16.73 3.85 17.45 3.06 18.47 3.05C19.48 3.03 20.49 3.04 21.48 3.05C22.5 3.06 23.22 3.85 23.23 4.95C23.23 5.32 23.23 5.69 23.23 6.06C23.23 6.57 23.23 7.08 23.23 7.59C23.23 7.75 23.2 7.8 23.19 7.82C23.17 7.84 23.12 7.85 22.98 7.86C22.53 7.86 22.09 7.86 21.64 7.86C21.36 7.86 21.08 7.86 20.8 7.86H19.96H19.11C18.39 7.86 17.67 7.86 16.95 7.86C16.82 7.86 16.76 7.84 16.74 7.82C16.73 7.81 16.7 7.76 16.7 7.59H16.72ZM31.62 18.83C31.62 18.91 31.62 19 31.62 19.06C31.56 19.05 31.48 19.03 31.42 19.01L28.98 18.33C26.17 17.55 23.36 16.77 20.55 15.98C20.17 15.87 19.8 15.88 19.42 15.98C16.49 16.8 13.56 17.62 10.63 18.43L8.59004 19C8.51004 19.02 8.43004 19.05 8.37004 19.06C8.37004 18.99 8.37004 18.89 8.37004 18.81V11.71C8.37004 10.95 8.49004 10.82 9.21004 10.82H30.81C31.52 10.82 31.64 10.95 31.64 11.72C31.64 14.09 31.64 16.45 31.64 18.82L31.62 18.83ZM19.48 19.03C19.74 18.96 20.03 18.9 20.36 18.99C23.82 19.96 27.27 20.93 30.73 21.89L36.08 23.38C36.31 23.44 36.46 23.54 36.53 23.68C36.6 23.82 36.59 24.02 36.5 24.27L34.69 29.35C34.01 31.27 33.32 33.19 32.64 35.11C32.57 35.32 32.52 35.35 32.39 35.35C31.04 35.35 29.71 35.72 28.45 36.45C27.74 36.86 26.99 37.03 26.15 36.99H26.14H26.13C25.39 37.05 24.62 36.86 23.86 36.42C22.67 35.74 21.44 35.38 20.18 35.36C18.75 35.33 17.52 35.62 16.46 36.24C15.46 36.82 14.46 37.07 13.38 36.99C12.67 36.94 12.16 36.81 11.72 36.55C10.28 35.74 8.93004 35.34 7.59004 35.34H7.53004C7.41004 35.34 7.38004 35.31 7.29004 35.04L4.05004 25.94L3.90004 25.54C3.75004 25.12 3.60004 24.71 3.46004 24.29C3.37004 24.02 3.36004 23.82 3.43004 23.68C3.50004 23.55 3.65004 23.45 3.90004 23.38L11.44 21.28C14.12 20.53 16.79 19.79 19.47 19.03H19.48Z\" fill=\"#173557\"><\/path><path d=\"M8.75991 27.3601C9.13991 27.6401 9.62991 27.7101 10.1499 27.5601C12.1799 26.9701 14.2099 26.4101 16.2499 25.8401C17.3799 25.5301 18.4999 25.2101 19.6299 24.9001C19.8899 24.8301 20.1099 24.8201 20.3499 24.9001C21.1799 25.1401 22.0199 25.3701 22.8599 25.6101L25.4499 26.3301C26.9899 26.7601 28.5299 27.1901 30.0699 27.6101C30.1899 27.6401 30.3099 27.6601 30.4399 27.6601C30.7299 27.6601 31.0099 27.5701 31.2399 27.3901C31.5999 27.1201 31.8099 26.6901 31.8199 26.2201C31.8199 25.6801 31.6199 24.9901 30.5799 24.6901L27.5599 23.8501C25.2499 23.2001 22.9299 22.5601 20.6199 21.9101C20.2099 21.7901 19.7999 21.8001 19.3699 21.9201C18.2599 22.2401 17.1399 22.5501 16.0199 22.8601L13.4799 23.5701C12.0799 23.9601 10.6799 24.3501 9.28991 24.7501C8.57991 24.9501 8.16991 25.5201 8.18991 26.2601C8.18991 26.7001 8.41991 27.1101 8.76991 27.3801L8.75991 27.3601Z\" fill=\"#173557\"><\/path><\/g><defs><clipPath id=\"clip0_918_2785\"><rect width=\"40\" height=\"40\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><\/div><div class=\"iconbox-two__content-inner\"><h3 class=\"iconbox-two__title\">Boarding trip<\/h3><\/div><\/div>\t\t  <a href=\"#imbarco\" class=\"iconbox-two__link-overlay\">\r\n\t\t\t \t\t  <\/a>\r\n\t\t  <\/div><\/div>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t<div class=\"item-columns\">\r\n\t\t\t\t\r\n<div class=\"icon-box-item elementor-repeater-item-d460c08\">\r\n\t\t\r\n\t\t<div class=\"iconbox-two__single\"><div class=\"iconbox-two__content\"><div class=\"iconbox-two__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_918_2791)\"><path d=\"M39.9999 22.89C39.9799 21.88 39.3299 21.06 38.3799 20.85C38.1299 20.8 37.8599 20.77 37.5699 20.78C37.0499 20.79 36.5299 20.78 36.0099 20.78C35.8999 20.78 35.7999 20.78 35.6899 20.78C35.6899 20.11 35.6899 19.43 35.6899 18.76V17.87V2.89001H38.4399C38.5499 2.89001 38.7199 2.89001 38.9199 2.84001C39.5699 2.67001 40.0299 2.05001 39.9999 1.39001C39.9699 0.73001 39.4699 0.16001 38.8199 0.0400098C38.6899 0.0200098 38.5599 0.0100098 38.3799 0.0100098H1.68992C1.55992 0.0100098 1.35992 0.0100098 1.14992 0.0500098C0.499916 0.18001 0.0199158 0.76001 -8.42275e-05 1.43001C-0.0100842 2.09001 0.449916 2.68001 1.09992 2.84001C1.29992 2.89001 1.47992 2.89001 1.64992 2.89001H4.30992V20.8H3.45992C3.05992 20.78 2.65992 20.78 2.24992 20.78C0.919916 20.78 0.0299158 21.64 -8.42275e-05 22.98V32.63C-8.42275e-05 34.34 -8.42275e-05 36.06 -8.42275e-05 37.77C-8.42275e-05 39.1 0.909916 39.99 2.24992 39.99H37.4099C37.4599 39.99 37.5199 39.99 37.5799 39.99C37.6899 39.99 37.7899 39.99 37.8999 39.99C39.1199 39.93 39.9599 39.08 39.9999 37.85V23.8C39.9999 23.5 39.9999 23.2 39.9999 22.89ZM32.7999 20.77C32.0599 20.77 31.3299 20.77 30.5999 20.77C30.1399 20.77 29.6699 20.77 29.2099 20.77C28.5299 20.77 27.8499 20.77 27.1699 20.79C26.8799 20.8 26.5899 20.79 26.2999 20.79C26.2999 20.49 26.2999 20.19 26.2999 19.89C26.2799 18.31 25.5699 17.06 24.2399 16.27C23.8199 16.02 23.3799 15.86 22.9199 15.78C23.6399 15.03 24.0499 14.06 24.0499 13.01C24.0499 11.95 23.6399 10.95 22.8799 10.18C22.1099 9.40001 21.0899 8.98001 20.0099 8.98001C18.9399 8.98001 17.8899 9.43001 17.1299 10.2C16.3699 10.97 15.9699 11.96 15.9799 13C15.9899 14.06 16.4099 15.04 17.1299 15.78C15.3999 16.06 13.9199 17.59 13.7699 19.36C13.7299 19.82 13.7299 20.27 13.7399 20.73V20.77H10.4299H7.23992V2.89001H32.8099C32.8099 7.47001 32.8099 16.15 32.8099 20.77H32.7999ZM20.6299 20.8H19.9399C19.1599 20.82 18.3699 20.8 17.5899 20.8C17.2699 20.8 16.9499 20.79 16.6099 20.78C16.6099 20.76 16.6099 20.74 16.6099 20.71C16.6099 20.31 16.5999 19.93 16.6399 19.57C16.6999 19.1 17.2199 18.62 17.6799 18.62C19.2399 18.61 20.8099 18.61 22.3699 18.62C22.7899 18.62 23.3299 19.14 23.3499 19.55C23.3699 19.96 23.3699 20.37 23.3699 20.78L20.6199 20.8H20.6299ZM20.8299 13.78C20.6099 14.01 20.3099 14.13 20.0199 14.13C19.3999 14.13 18.8699 13.61 18.8799 13C18.8799 12.7 19.0099 12.41 19.2299 12.19C19.4399 11.98 19.7199 11.87 19.9999 11.87H20.0199C20.6799 11.88 21.1499 12.36 21.1599 13.03C21.1599 13.3 21.0499 13.57 20.8299 13.79V13.78ZM2.89992 23.66H37.1099V37.11H2.89992V23.66Z\" fill=\"#173557\"><\/path><\/g><defs><clipPath id=\"clip0_918_2791\"><rect width=\"40\" height=\"40\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><\/div><div class=\"iconbox-two__content-inner\"><h3 class=\"iconbox-two__title\">Purchase tickets online or at the ticket office<\/h3><\/div><\/div>\t\t  <a href=\"#acquisti\" class=\"iconbox-two__link-overlay\">\r\n\t\t\t \t\t  <\/a>\r\n\t\t  <\/div><\/div>\t\t\t<\/div>\r\n\r\n\t\t\t<\/div>   \r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-156f5853 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"156f5853\" data-element_type=\"section\" data-e-type=\"section\" id=\"prenotazione\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1348ff80\" data-id=\"1348ff80\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9e64a2 elementor-widget elementor-widget-nlg_widget_accordion\" data-id=\"a9e64a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nlg_widget_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gowilds-nlg_widget_accordion gowilds-element\"><section id=\"nlg-ba-section-a9e64a2\" class=\"nlg-ba-section-anchor nlg-ba-section-anchor--orari\" data-nlg-ba-widget=\"nlg_widget_accordion\">\n\t<div id=\"nlg-widget-accordion-1\" class=\"gowilds-item-orari nlg-widget-accordion\">\n\t\t\t\t\t<h3 class=\"title widget-ba-title\">Reservation and boarding passes<\/h3>\n\t\t\n\t\t<div class=\"gowilds-item-orari__content\">\n\t\t\t<div class=\"gowilds-item-orari__section\">\n\t\t\t\t<div class=\"gowilds-item-orari__accordion\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row active\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle active\" aria-expanded=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I made a reservation and payment online, but did not receive any confirmation via email. What can I do<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator open\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content show\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>To check the outcome of your booking you can send an email to our Customer Care.<\/p>\n<p>Once you have made an online reservation and made the payment by credit card, 2 emails are automatically sent to the email address entered in the reservation and on the NLG payment page:<\/p>\n<p>1) Email with the booking data summary (Departure Date, Departure time, Number of passengers, etc.) and with the PDF mail-ticket attached (the customer must print and deliver the PDF upon boarding at the ticket office to collect the boarding passes).<\/p>\n<p>2) Email with a summary of the payment data (amount charged to the credit card, transaction code, credit card holder, etc.).<br \/>Receipt of the 2 emails confirms that the booking and payment were successful.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I made a reservation and paid online, but I do not have the possibility to print the pdf mail-ticket received via email to deliver to the ticket office to collect the boarding passes. How can I collect my boarding passes anyway?<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>If you have a tablet or smartphone with an internet connection, you can go to the ticket office and collect your boarding passes simply by having one of our operators view the pdf mail-ticket.<\/p>\n<p>Only in the ports of POSITANO AMALFI SORRENTO CAPRI AND NAPLES, check-in can be carried out directly upon boarding.<\/p>\n<p>In all other cases you can send an email to Customer Care explaining the problem and indicating the booking number. Our Customer Care will send the PDF mail-ticket directly to the ticket office.<\/p>\n<p>To collect your boarding passes, simply indicate your booking number and the name of the booking holder (Attention: the ticket office operator may need to verify the booking holder's details).<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">The pdf mail-ticket that I received via e-mail constitutes my travel document or I must collect the boarding passes at the ticket office before boarding<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>The pdf mail-ticket of the online booking that you received via e-mail (including the Conditions of Transport) does not constitute your actual travel document. For check-in operations and to collect boarding passes you will need to go to one of the counters dedicated to online tickets.<\/p>\n<p>Only in the ports of POSITANO AMALFI SORRENTO CAPRI AND NAPLES, check-in can be carried out directly upon boarding.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">In addition to the booking confirmation email and the pdf mail-ticket, I received an email from Axerve (BANCA SELLA), what is it about<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>This e-mail is sent automatically by Axerve (BANCA SELLA) after making the payment by credit card and contains the information relating to the transaction:<br \/>Payment status (Payment made successfully\/Payment not made \u2013 card expired, insufficient availability, etc.)<br \/>Transaction code<br \/>Credit Card Holder<br \/>Amount charged<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">Who can I contact for information on my online booking<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>You can send an email to\u00a0<a href=\"mailto:customercare@nlg.it\">customercare@nlg.it<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">Where can I find the Conditions of Transport for tickets purchased online? .<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>The Conditions of Transport for tickets purchased online will be present in the pdf mail-ticket that we will send together with the booking summary and can be downloaded at the following link:\u00a0<a class=\"various iframe\" href=\"https:\/\/www.nlg.it\/regolamento-biglietteria-online\/\" target=\"_blank\" rel=\"noopener\">General Conditions of Transport<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">To modify or cancel a reservation made online, how can I proceed<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Changing your online booking is possible up to 2 hours before departure time at the following link:\u00a0<a href=\"https:\/\/www.nlg.it\/modifica-prenotazione\/\">https:\/\/www.nlg.it\/modifica-prenotazione\/<\/a>, if you purchased on a web portal you can still send a request email to the web support of the portal where you purchased the tickets. It is also possible to change the departure date or time at the departure airport ticket office up to the purchased departure time. Changing the departure date of the Tours is only possible using the online link on our website.<br \/>To cancel your reservation you can consult the ticket transport conditions online at the following link:\u00a0<a class=\"various iframe\" href=\"https:\/\/www.nlg.it\/regolamento-biglietteria-online\/\" target=\"_blank\" rel=\"noopener\">General Conditions of Transport<\/a>\u00a0.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">Until when can I cancel my booking<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Up to\u00a048 hours before departure time; after this deadline, the reservation can no longer be cancelled.<\/p>\n<p>To cancel your reservation you can consult the ticket transport conditions online at the following link:\u00a0<a class=\"various iframe\" href=\"https:\/\/www.nlg.it\/regolamento-biglietteria-online\/\" target=\"_blank\" rel=\"noopener\">General Conditions of Transport<\/a>\u00a0.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">Who can I contact to cancel a booking made at a travel agency\/web portal<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>The cancellation request must necessarily be addressed to the issuing agency\/web portal.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<script>\n(function(){\n\tconst root = document.getElementById(\"nlg-widget-accordion-1\");\n\tif (!root) { return; }\n\n\tfunction setAccordionState(row, expanded){\n\t\tif (!row) {\n\t\t\treturn;\n\t\t}\n\n\t\tconst panel = row.querySelector('.itinerary-content');\n\t\tconst toggle = row.querySelector('.accordion-tabs-toggle');\n\t\tconst icon = row.querySelector('.dashicons.dashicons-arrow-down.custom-toggle-tabs');\n\n\t\tif (!panel || !toggle) {\n\t\t\treturn;\n\t\t}\n\n\t\trow.classList.toggle('active', expanded);\n\t\ttoggle.classList.toggle('active', expanded);\n\t\ttoggle.setAttribute('aria-expanded', expanded ? 'true' : 'false');\n\t\tpanel.classList.toggle('show', expanded);\n\t\tpanel.style.maxHeight = expanded ? (panel.scrollHeight + 1) + 'px' : '0px';\n\n\t\tif (icon) {\n\t\t\ticon.classList.toggle('open', expanded);\n\t\t}\n\t}\n\n\tfunction initAccordionBehavior(scope){\n\t\tconst rows = Array.from(scope.querySelectorAll('.gowilds-item-orari__item.itinerary-row'));\n\n\t\trows.forEach(function(row){\n\t\t\tconst panel = row.querySelector('.itinerary-content');\n\t\t\tconst headWrap = row.querySelector('.wte-itinerary-head-wrap');\n\t\t\tif (!panel || !headWrap) {\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\t\/\/ Disable CSS transitions temporarily so the initial state is\n\t\t\t\/\/ applied instantly (without animation). This fixes the issue where\n\t\t\t\/\/ the CSS transition fires on page load for widget instances rendered\n\t\t\t\/\/ after the stylesheet has already been parsed, causing the panel to\n\t\t\t\/\/ appear closed even though it should be open initially.\n\t\t\tpanel.style.transition = 'none';\n\n\t\t\tsetAccordionState(row, panel.classList.contains('show'));\n\n\t\t\t\/\/ Force a synchronous reflow so the browser commits the initial\n\t\t\t\/\/ state before we restore the transition.\n\t\t\tvoid panel.offsetHeight;\n\n\t\t\t\/\/ Re-enable CSS transitions for subsequent user interactions.\n\t\t\tpanel.style.transition = '';\n\n\t\t\theadWrap.addEventListener('click', function(event){\n\t\t\t\tif (!event.target.closest('.wte-itinerary-head-wrap')) {\n\t\t\t\t\treturn;\n\t\t\t\t}\n\n\t\t\t\tsetAccordionState(row, !row.classList.contains('active'));\n\t\t\t});\n\t\t});\n\t}\n\n\tinitAccordionBehavior(root);\n})();\n<\/script>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d77f70a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d77f70a\" data-element_type=\"section\" data-e-type=\"section\" id=\"pagamenti\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-146ba888\" data-id=\"146ba888\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cc393f elementor-widget elementor-widget-nlg_widget_accordion\" data-id=\"9cc393f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nlg_widget_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gowilds-nlg_widget_accordion gowilds-element\"><section id=\"nlg-ba-section-9cc393f\" class=\"nlg-ba-section-anchor nlg-ba-section-anchor--orari\" data-nlg-ba-widget=\"nlg_widget_accordion\">\n\t<div id=\"nlg-widget-accordion-2\" class=\"gowilds-item-orari nlg-widget-accordion\">\n\t\t\t\t\t<h3 class=\"title widget-ba-title\">Payments and refunds<\/h3>\n\t\t\n\t\t<div class=\"gowilds-item-orari__content\">\n\t\t\t<div class=\"gowilds-item-orari__section\">\n\t\t\t\t<div class=\"gowilds-item-orari__accordion\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row active\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle active\" aria-expanded=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">Which payment methods do you accept for purchasing tickets online<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator open\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content show\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>The accepted payment methods are:<\/p>\n<div>a) Credit\/debit card (Visa, MasterCard, American Express).<\/div>\n<div>\u00a0<\/div>\n<div>b)\u00a0UP MOBILE by Banca Sella<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">Is it possible to book tickets online and make payment directly at the ticket office? .<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>No, for online tickets, booking alone without payment is not possible. The payment methods are described in Point 1.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">How can I get a refund for a ticket purchased online<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Refunds for tickets purchased online on the official NLG website are made by reversing the transaction to the credit card used for payment at the following\u00a0<a href=\"https:\/\/www.nlg.it\/modifica-prenotazione\/\">link<\/a>\u00a0. To verify your right to a refund you can consult article 4 of\u00a0<a href=\"https:\/\/www.nlg.it\/regolamento-biglietteria-online\/\" target=\"_blank\" rel=\"noopener\">ONLINE TICKET REGULATIONS<\/a>\u00a0present on our site and on the pdf mail-ticket received via email.<br \/><strong>Tickets purchased online on portals or from travel agencies are refunded directly by the portal or travel agency where they were purchased.<\/strong><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I am entitled to a refund for a ticket purchased online and I have not collected my boarding passes, how can I request a refund<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Refunds for tickets purchased online on the official NLG website are made by reversing the transaction to the credit card used for payment at the following\u00a0<a href=\"https:\/\/www.nlg.it\/modifica-prenotazione\/\">link<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I am entitled to a refund for a ticket purchased online and I have collected my boarding passes, how can I request a refund<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>The methods for requesting a refund for tickets purchased online on the official NLG website with collection of boarding passes at one of the airport ticket offices are:<\/p>\n<div>1) Sending unused boarding passes via registered mail or regular mail to*:<\/div>\n<div>Navigazione Libera del Golfo srl<\/div>\n<div>Via Melisurgo, 4<\/div>\n<div>80133 \u2013 NAPLES<\/div>\n<div>\u00a0<\/div>\n<div>alternatively send a scan of the same to the following email\u00a0<a href=\"mailto:rimborsi@nlg.it\">reimbursement@nlg.it<\/a><\/div>\n<div>\u00a0<\/div>\n<div>1)\u00a0 Enter the booking code or ticket code in the subject of the request.<\/div>\n<p>The ticket code is found on the pdf mail ticket at the top right under the barcode.<\/p>\n<p>The booking code is present in the booking confirmation email received.<\/p>\n<div>2)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The refund request must be sent by the holder of the credit card used when purchasing the ticket.<\/div>\n<div>3)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The reason for the request must be indicated in the text of the request.<\/div>\n<div>4)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The refund will be made by canceling the amount due on the credit card used to purchase the tickets.<\/div>\n<div>\u00a0<\/div>\n<div>Once the original boarding passes have been received (or scanned via e-mail) and the necessary checks have been carried out, the refund procedure will be forwarded to our accounting office which will refund the tickets. Penalties may be applied to the refunded amount as described in\u00a0<a href=\"https:\/\/www.nlg.it\/regolamento-biglietteria-online\/\" target=\"_blank\" rel=\"noopener\">ONLINE TICKET REGULATIONS<\/a>\u00a0present on our site and on the pdf mail-ticket received via email.<\/div>\n<div>Tickets purchased online on portals or from travel agencies are refunded directly by the portal or agency where they were purchased.<\/div>\n<div>\n<p>* alternatively you can send an email to\u00a0<a href=\"mailto:rimborsi@nlg.it\">reimbursement@nlg.it<\/a>\u00a0with attached scan (or photo) of the unused boarding passes indicating the booking code in the subject and the reason for the request in the body of the email.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I correctly followed the procedures for requesting a refund for tickets purchased online, but I still have not received the ticket refund amount on my credit card.<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>If you sent your request via email to\u00a0<a href=\"mailto:rimborsi@nlg.it\">reimbursement@nlg.it<\/a>\u00a0it may take up to 5 weeks to receive the amount.<\/p>\n<p>If you have received the automatic email accepting the application and the above deadlines have expired, we invite you to send the email again<\/p>\n<p>If you requested a refund using the appropriate form<a href=\"https:\/\/www.nlg.it\/modifica-prenotazione\/\">\u00a0https:\/\/www.nlg.it\/modifica-prenotazione\/<\/a>\u00a0it could take up to two weeks.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">If you tried to make a reservation and the card used for payment was declined:<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>If you sent your request via email to\u00a0<a href=\"mailto:rimborsi@nlg.it\">reimbursement@nlg.it<\/a>\u00a0it may take up to 5 weeks to receive the amount.<\/p>\n<p>If you have received the automatic email accepting the application and the above deadlines have expired, we invite you to send the email again<\/p>\n<p>If you requested a refund using the appropriate form<a href=\"https:\/\/www.nlg.it\/modifica-prenotazione\/\">\u00a0https:\/\/www.nlg.it\/modifica-prenotazione\/<\/a>\u00a0it could take up to two weeks.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">Common reasons for card rejection:<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Your card may have been declined for one of the following reasons:<br \/>An error in the card number. Try entering your card number again.<br \/>The credit card has expired. If your card has not expired, check that you have entered the correct expiration date.<br \/>An error in the security code (CVC). Check the number carefully and type it again.<br \/>If you have checked these matters, but are still unable to use your card, please contact your card issuer.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I purchased a ticket on www.nlg.it, I received payment confirmation but I did not receive the email with the tickets<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><ol>\n<li>Check that you typed your email correctly when you are redirected to the confirmation page after purchase<\/li>\n<li>Check Spam<\/li>\n<li>contact the\u00a0<a href=\"mailto:customercare@nlg.it\">customer care<\/a>\u00a0attaching the payment receipt containing the alphanumeric transaction code of the type Cxxxxxxxxxxxxx<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<script>\n(function(){\n\tconst root = document.getElementById(\"nlg-widget-accordion-2\");\n\tif (!root) { return; }\n\n\tfunction setAccordionState(row, expanded){\n\t\tif (!row) {\n\t\t\treturn;\n\t\t}\n\n\t\tconst panel = row.querySelector('.itinerary-content');\n\t\tconst toggle = row.querySelector('.accordion-tabs-toggle');\n\t\tconst icon = row.querySelector('.dashicons.dashicons-arrow-down.custom-toggle-tabs');\n\n\t\tif (!panel || !toggle) {\n\t\t\treturn;\n\t\t}\n\n\t\trow.classList.toggle('active', expanded);\n\t\ttoggle.classList.toggle('active', expanded);\n\t\ttoggle.setAttribute('aria-expanded', expanded ? 'true' : 'false');\n\t\tpanel.classList.toggle('show', expanded);\n\t\tpanel.style.maxHeight = expanded ? (panel.scrollHeight + 1) + 'px' : '0px';\n\n\t\tif (icon) {\n\t\t\ticon.classList.toggle('open', expanded);\n\t\t}\n\t}\n\n\tfunction initAccordionBehavior(scope){\n\t\tconst rows = Array.from(scope.querySelectorAll('.gowilds-item-orari__item.itinerary-row'));\n\n\t\trows.forEach(function(row){\n\t\t\tconst panel = row.querySelector('.itinerary-content');\n\t\t\tconst headWrap = row.querySelector('.wte-itinerary-head-wrap');\n\t\t\tif (!panel || !headWrap) {\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\t\/\/ Disable CSS transitions temporarily so the initial state is\n\t\t\t\/\/ applied instantly (without animation). This fixes the issue where\n\t\t\t\/\/ the CSS transition fires on page load for widget instances rendered\n\t\t\t\/\/ after the stylesheet has already been parsed, causing the panel to\n\t\t\t\/\/ appear closed even though it should be open initially.\n\t\t\tpanel.style.transition = 'none';\n\n\t\t\tsetAccordionState(row, panel.classList.contains('show'));\n\n\t\t\t\/\/ Force a synchronous reflow so the browser commits the initial\n\t\t\t\/\/ state before we restore the transition.\n\t\t\tvoid panel.offsetHeight;\n\n\t\t\t\/\/ Re-enable CSS transitions for subsequent user interactions.\n\t\t\tpanel.style.transition = '';\n\n\t\t\theadWrap.addEventListener('click', function(event){\n\t\t\t\tif (!event.target.closest('.wte-itinerary-head-wrap')) {\n\t\t\t\t\treturn;\n\t\t\t\t}\n\n\t\t\t\tsetAccordionState(row, !row.classList.contains('active'));\n\t\t\t});\n\t\t});\n\t}\n\n\tinitAccordionBehavior(root);\n})();\n<\/script>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79871e31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79871e31\" data-element_type=\"section\" data-e-type=\"section\" id=\"problemi\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36bdcd51\" data-id=\"36bdcd51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48ef3a6 elementor-widget elementor-widget-nlg_widget_accordion\" data-id=\"48ef3a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nlg_widget_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gowilds-nlg_widget_accordion gowilds-element\"><section id=\"nlg-ba-section-48ef3a6\" class=\"nlg-ba-section-anchor nlg-ba-section-anchor--orari\" data-nlg-ba-widget=\"nlg_widget_accordion\">\n\t<div id=\"nlg-widget-accordion-3\" class=\"gowilds-item-orari nlg-widget-accordion\">\n\t\t\t\t\t<h3 class=\"title widget-ba-title\">Technical problems<\/h3>\n\t\t\n\t\t<div class=\"gowilds-item-orari__content\">\n\t\t\t<div class=\"gowilds-item-orari__section\">\n\t\t\t\t<div class=\"gowilds-item-orari__accordion\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row active\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle active\" aria-expanded=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">What are the technical requirements for purchasing tickets online<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator open\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content show\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Currently it is possible to purchase tickets online from any PC or laptop and from a tablet or smartphone with Android or Apple IOS operating system using the navigation browser.<\/p>\n<p>Notes: Enable cookies and popups<\/p>\n<p>After making the payment, DO NOT CLOSE THE BROWSER but wait for the booking confirmation page to open.<\/p>\n<p>NB. We recommend using Chrome for an optimal shopping experience<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">It is possible to purchase a ticket online from my office PC<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Of course, using one of the compatible browsers.<\/p>\n<p>Notes: (If you have a firewall or network hardware, such as a router, check with your network administrator to see if you can gain access to sites that use the HTTPS protocol.)<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I received the email with the mail-ticket PDF attached, but I cannot view\/open the contents of the PDF<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>To correctly view the contents of the PDF mail-ticket or to open a PDF file, you need to have Adobe Acrobat Reader 6 or higher or other software (PC, TABLET, SMARTPHONE) capable of viewing PDF files installed on your PC.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<script>\n(function(){\n\tconst root = document.getElementById(\"nlg-widget-accordion-3\");\n\tif (!root) { return; }\n\n\tfunction setAccordionState(row, expanded){\n\t\tif (!row) {\n\t\t\treturn;\n\t\t}\n\n\t\tconst panel = row.querySelector('.itinerary-content');\n\t\tconst toggle = row.querySelector('.accordion-tabs-toggle');\n\t\tconst icon = row.querySelector('.dashicons.dashicons-arrow-down.custom-toggle-tabs');\n\n\t\tif (!panel || !toggle) {\n\t\t\treturn;\n\t\t}\n\n\t\trow.classList.toggle('active', expanded);\n\t\ttoggle.classList.toggle('active', expanded);\n\t\ttoggle.setAttribute('aria-expanded', expanded ? 'true' : 'false');\n\t\tpanel.classList.toggle('show', expanded);\n\t\tpanel.style.maxHeight = expanded ? (panel.scrollHeight + 1) + 'px' : '0px';\n\n\t\tif (icon) {\n\t\t\ticon.classList.toggle('open', expanded);\n\t\t}\n\t}\n\n\tfunction initAccordionBehavior(scope){\n\t\tconst rows = Array.from(scope.querySelectorAll('.gowilds-item-orari__item.itinerary-row'));\n\n\t\trows.forEach(function(row){\n\t\t\tconst panel = row.querySelector('.itinerary-content');\n\t\t\tconst headWrap = row.querySelector('.wte-itinerary-head-wrap');\n\t\t\tif (!panel || !headWrap) {\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\t\/\/ Disable CSS transitions temporarily so the initial state is\n\t\t\t\/\/ applied instantly (without animation). This fixes the issue where\n\t\t\t\/\/ the CSS transition fires on page load for widget instances rendered\n\t\t\t\/\/ after the stylesheet has already been parsed, causing the panel to\n\t\t\t\/\/ appear closed even though it should be open initially.\n\t\t\tpanel.style.transition = 'none';\n\n\t\t\tsetAccordionState(row, panel.classList.contains('show'));\n\n\t\t\t\/\/ Force a synchronous reflow so the browser commits the initial\n\t\t\t\/\/ state before we restore the transition.\n\t\t\tvoid panel.offsetHeight;\n\n\t\t\t\/\/ Re-enable CSS transitions for subsequent user interactions.\n\t\t\tpanel.style.transition = '';\n\n\t\t\theadWrap.addEventListener('click', function(event){\n\t\t\t\tif (!event.target.closest('.wte-itinerary-head-wrap')) {\n\t\t\t\t\treturn;\n\t\t\t\t}\n\n\t\t\t\tsetAccordionState(row, !row.classList.contains('active'));\n\t\t\t});\n\t\t});\n\t}\n\n\tinitAccordionBehavior(root);\n})();\n<\/script>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f87b217 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f87b217\" data-element_type=\"section\" data-e-type=\"section\" id=\"imbarco\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b56cf8\" data-id=\"5b56cf8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-759e7f6 elementor-widget elementor-widget-nlg_widget_accordion\" data-id=\"759e7f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nlg_widget_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gowilds-nlg_widget_accordion gowilds-element\"><section id=\"nlg-ba-section-759e7f6\" class=\"nlg-ba-section-anchor nlg-ba-section-anchor--orari\" data-nlg-ba-widget=\"nlg_widget_accordion\">\n\t<div id=\"nlg-widget-accordion-4\" class=\"gowilds-item-orari nlg-widget-accordion\">\n\t\t\t\t\t<h3 class=\"title widget-ba-title\">Boarding trip<\/h3>\n\t\t\n\t\t<div class=\"gowilds-item-orari__content\">\n\t\t\t<div class=\"gowilds-item-orari__section\">\n\t\t\t\t<div class=\"gowilds-item-orari__accordion\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row active\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle active\" aria-expanded=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">How long in advance do I have to report for boarding<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator open\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content show\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>As required by article 3 of\u00a0<a href=\"https:\/\/www.nlg.it\/regolamento-biglietteria-online\/\" target=\"_blank\" rel=\"noopener\">ONLINE TICKET REGULATIONS<\/a>\u00a0must necessarily present themselves at the Social Ticket Office of the boarding port at least 20 minutes before the scheduled departure to check in and obtain the Boarding Pass necessary for boarding.<br \/>In fact, access on board with only a mail ticket is not permitted, with the exception of ports where check-in upon boarding is active.<\/p>\n<p>You can check if your port is enabled directly on the NLG pdf or by sending an email to customercare@nlg.it<\/p>\n<p>Once the check-in deadline has passed, the reservation will lapse and the passenger will be placed on the waiting list.<br \/>You will only be able to board if there are free seats on board.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I can surrender my ticket purchased online<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>The ticket is not personal as it is not nominative, to check in it is sufficient to have the QR-code or the booking code (the booking code is made up exclusively of 10 numbers). The name and telephone number indicated during the purchase will be used exclusively in case of urgent communications<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">It is possible to transport a pet on one of your units<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Pets are welcome on board our hydrofoils.<\/p>\n<p>Access to the internal rooms is permitted provided that dogs are kept on a leash and wear a muzzle, while cats and small animals must travel in a suitable carrier.<\/p>\n<p>For animals traveling with passengers, the following documentation is required:<\/p>\n<p>Valid health or veterinary certificate certifying that the animal is not affected by diseases and, in particular for dogs, that it has undergone anti-rabies vaccination. This documentation can be requested when issuing the relevant ticket or by the on-board staff upon boarding.<\/p>\n<p>It is understood that the owner remains solely responsible for the behavior of his animal and if necessary the on-board staff reserves the right to take appropriate measures.<\/p>\n<p>This documentation can be requested when issuing the relevant ticket or by the on-board staff upon boarding.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I lost a personal object inside one of your units, who should I contact?<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>If you are still inside our unit, you must contact the Commander on board as soon as possible. If you have already disembarked, you can send an email to\u00a0<a href=\"mailto:customercare@nlg.it\">customercare@nlg.it<\/a>\u00a0 with the description of the lost object, indicating the name of the unit on which it was boarded, the date and time of departure, the line and the ticket number.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">When is payment due for baggage?<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>For each baggage larger than a \"hand baggage\" (50x30x15) a ticket must be purchased together with the online ticket or on the day of departure at the ticket office. You can check in your baggage by showing the relevant tax receipt to the on-board staff who will retain the non-tax part of the ticket.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">What is meant by hand luggage<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>By hand luggage we mean backpacks, trolleys and small bags as those considered hand luggage by airlines. (maximum dimensions 50x30x15 cm).<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">You pay for hand luggage<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Carrying hand luggage is free.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">What does extra large luggage mean<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Baggage of particular dimensions in terms of length, dimensions or weight are considered extra large<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I can purchase luggage online<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Yes. By following the instructions in accessories.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<script>\n(function(){\n\tconst root = document.getElementById(\"nlg-widget-accordion-4\");\n\tif (!root) { return; }\n\n\tfunction setAccordionState(row, expanded){\n\t\tif (!row) {\n\t\t\treturn;\n\t\t}\n\n\t\tconst panel = row.querySelector('.itinerary-content');\n\t\tconst toggle = row.querySelector('.accordion-tabs-toggle');\n\t\tconst icon = row.querySelector('.dashicons.dashicons-arrow-down.custom-toggle-tabs');\n\n\t\tif (!panel || !toggle) {\n\t\t\treturn;\n\t\t}\n\n\t\trow.classList.toggle('active', expanded);\n\t\ttoggle.classList.toggle('active', expanded);\n\t\ttoggle.setAttribute('aria-expanded', expanded ? 'true' : 'false');\n\t\tpanel.classList.toggle('show', expanded);\n\t\tpanel.style.maxHeight = expanded ? (panel.scrollHeight + 1) + 'px' : '0px';\n\n\t\tif (icon) {\n\t\t\ticon.classList.toggle('open', expanded);\n\t\t}\n\t}\n\n\tfunction initAccordionBehavior(scope){\n\t\tconst rows = Array.from(scope.querySelectorAll('.gowilds-item-orari__item.itinerary-row'));\n\n\t\trows.forEach(function(row){\n\t\t\tconst panel = row.querySelector('.itinerary-content');\n\t\t\tconst headWrap = row.querySelector('.wte-itinerary-head-wrap');\n\t\t\tif (!panel || !headWrap) {\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\t\/\/ Disable CSS transitions temporarily so the initial state is\n\t\t\t\/\/ applied instantly (without animation). This fixes the issue where\n\t\t\t\/\/ the CSS transition fires on page load for widget instances rendered\n\t\t\t\/\/ after the stylesheet has already been parsed, causing the panel to\n\t\t\t\/\/ appear closed even though it should be open initially.\n\t\t\tpanel.style.transition = 'none';\n\n\t\t\tsetAccordionState(row, panel.classList.contains('show'));\n\n\t\t\t\/\/ Force a synchronous reflow so the browser commits the initial\n\t\t\t\/\/ state before we restore the transition.\n\t\t\tvoid panel.offsetHeight;\n\n\t\t\t\/\/ Re-enable CSS transitions for subsequent user interactions.\n\t\t\tpanel.style.transition = '';\n\n\t\t\theadWrap.addEventListener('click', function(event){\n\t\t\t\tif (!event.target.closest('.wte-itinerary-head-wrap')) {\n\t\t\t\t\treturn;\n\t\t\t\t}\n\n\t\t\t\tsetAccordionState(row, !row.classList.contains('active'));\n\t\t\t});\n\t\t});\n\t}\n\n\tinitAccordionBehavior(root);\n})();\n<\/script>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-874cbee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"874cbee\" data-element_type=\"section\" data-e-type=\"section\" id=\"acquisti\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d6baa52\" data-id=\"6d6baa52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3fa504 elementor-widget elementor-widget-nlg_widget_accordion\" data-id=\"b3fa504\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nlg_widget_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gowilds-nlg_widget_accordion gowilds-element\"><section id=\"nlg-ba-section-b3fa504\" class=\"nlg-ba-section-anchor nlg-ba-section-anchor--orari\" data-nlg-ba-widget=\"nlg_widget_accordion\">\n\t<div id=\"nlg-widget-accordion-5\" class=\"gowilds-item-orari nlg-widget-accordion\">\n\t\t\t\t\t<h3 class=\"title widget-ba-title\">Purchase tickets online or at the ticket office<\/h3>\n\t\t\n\t\t<div class=\"gowilds-item-orari__content\">\n\t\t\t<div class=\"gowilds-item-orari__section\">\n\t\t\t\t<div class=\"gowilds-item-orari__accordion\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row active\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle active\" aria-expanded=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I can cancel the booking made on an unofficial web portal or at a travel agency<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator open\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content show\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>Yes, it is possible according to the methods accepted during the purchase phase with the portal\/agency,<\/p>\n<p>it is possible to check the reimbursement conditions at the portal\/agency used for<\/p>\n<p>the purchase.<\/p>\n<p>NLG will reimburse the portal\/agency according to the signed agreements, the portal\/agency will reimburse its end customer.<\/p>\n<p>Attention penalties different from those published on the NLG website may be applied by the portal\/agency.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item itinerary-row\">\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-head wte-itinerary-head-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__toggle accordion-tabs-toggle\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-title itinerary-title\">I am entitled to a refund for a ticket purchased at the ticket office, how can I request a refund<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"dashicons dashicons-arrow-down custom-toggle-tabs rotator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"gowilds-item-orari__item-body itinerary-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\"><p>The methods for requesting a refund for tickets purchased directly at the ticket office are:<\/p>\n<ol>\n<li>Directly at the ticket office (until cash availability).<\/li>\n<li>By sending tickets via registered mail or ordinary mail to<br \/>Navigazione Libera del Golfo srl<br \/>Via Melisurgo, 4<br \/>80133 \u2013 NAPLES<\/li>\n<li>\u00a0by sending a scan of your boarding passes (not GESCAB) to the following email\u00a0<a href=\"mailto:rimborsi@nlg.it\">reimbursement@nlg.it<\/a><\/li>\n<\/ol>\n<div>\n<div>a) Enter the booking code or ticket number in the subject of the request.<\/div>\n<div>\u00b7 The booking code can be found on the ticket at the bottom left.<\/div>\n<div>b) The reason for the request must be indicated in the text of the request.<\/div>\n<div>c) The refund will be made by bank transfer, the following must also be indicated in the text of the request:<\/div>\n<div>IBAN C\/Current<\/div>\n<div>Current account holder<\/div>\n<div>Bank Name<\/div>\n<div>Swift code<\/div>\n<\/div>\n<div>\u00a0<\/div>\n<div><small>Once the original tickets have been received and the necessary checks have been carried out, the refund procedure will be forwarded to our accounting office which will refund the tickets. Penalties may be applied to the refunded amount as described in\u00a0<\/small><a href=\"https:\/\/www.nlg.it\/condizioni-generali-di-trasporto\/\" target=\"_blank\" rel=\"noopener\"><small>TRANSPORT REGULATIONS\u00a0<\/small><\/a><small>present on our site and on the pdf mail-ticket received via email.<\/small><\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<script>\n(function(){\n\tconst root = document.getElementById(\"nlg-widget-accordion-5\");\n\tif (!root) { return; }\n\n\tfunction setAccordionState(row, expanded){\n\t\tif (!row) {\n\t\t\treturn;\n\t\t}\n\n\t\tconst panel = row.querySelector('.itinerary-content');\n\t\tconst toggle = row.querySelector('.accordion-tabs-toggle');\n\t\tconst icon = row.querySelector('.dashicons.dashicons-arrow-down.custom-toggle-tabs');\n\n\t\tif (!panel || !toggle) {\n\t\t\treturn;\n\t\t}\n\n\t\trow.classList.toggle('active', expanded);\n\t\ttoggle.classList.toggle('active', expanded);\n\t\ttoggle.setAttribute('aria-expanded', expanded ? 'true' : 'false');\n\t\tpanel.classList.toggle('show', expanded);\n\t\tpanel.style.maxHeight = expanded ? (panel.scrollHeight + 1) + 'px' : '0px';\n\n\t\tif (icon) {\n\t\t\ticon.classList.toggle('open', expanded);\n\t\t}\n\t}\n\n\tfunction initAccordionBehavior(scope){\n\t\tconst rows = Array.from(scope.querySelectorAll('.gowilds-item-orari__item.itinerary-row'));\n\n\t\trows.forEach(function(row){\n\t\t\tconst panel = row.querySelector('.itinerary-content');\n\t\t\tconst headWrap = row.querySelector('.wte-itinerary-head-wrap');\n\t\t\tif (!panel || !headWrap) {\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\t\/\/ Disable CSS transitions temporarily so the initial state is\n\t\t\t\/\/ applied instantly (without animation). This fixes the issue where\n\t\t\t\/\/ the CSS transition fires on page load for widget instances rendered\n\t\t\t\/\/ after the stylesheet has already been parsed, causing the panel to\n\t\t\t\/\/ appear closed even though it should be open initially.\n\t\t\tpanel.style.transition = 'none';\n\n\t\t\tsetAccordionState(row, panel.classList.contains('show'));\n\n\t\t\t\/\/ Force a synchronous reflow so the browser commits the initial\n\t\t\t\/\/ state before we restore the transition.\n\t\t\tvoid panel.offsetHeight;\n\n\t\t\t\/\/ Re-enable CSS transitions for subsequent user interactions.\n\t\t\tpanel.style.transition = '';\n\n\t\t\theadWrap.addEventListener('click', function(event){\n\t\t\t\tif (!event.target.closest('.wte-itinerary-head-wrap')) {\n\t\t\t\t\treturn;\n\t\t\t\t}\n\n\t\t\t\tsetAccordionState(row, !row.classList.contains('active'));\n\t\t\t});\n\t\t});\n\t}\n\n\tinitAccordionBehavior(root);\n})();\n<\/script>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4de443f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4de443f9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5002c0ef\" data-id=\"5002c0ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9aad604 elementor-widget elementor-widget-image\" data-id=\"9aad604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1320\" height=\"300\" src=\"https:\/\/nlg.test3d0.it\/wp-content\/uploads\/2026\/05\/adv-home.png\" class=\"attachment-full size-full wp-image-2548\" alt=\"\" srcset=\"https:\/\/nlg.test3d0.it\/wp-content\/uploads\/2026\/05\/adv-home.png 1320w, https:\/\/nlg.test3d0.it\/wp-content\/uploads\/2026\/05\/adv-home-1024x233.png 1024w, https:\/\/nlg.test3d0.it\/wp-content\/uploads\/2026\/05\/adv-home-768x175.png 768w\" sizes=\"(max-width: 1320px) 100vw, 1320px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Frequently asked questions SEE ALL Reservation and boarding passes Payments and refunds Technical problems Boarding trip Purchase tickets online or at the ticket office Reservation and boarding passes I [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2489","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nlg.test3d0.it\/en\/wp-json\/wp\/v2\/pages\/2489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nlg.test3d0.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nlg.test3d0.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nlg.test3d0.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nlg.test3d0.it\/en\/wp-json\/wp\/v2\/comments?post=2489"}],"version-history":[{"count":10,"href":"https:\/\/nlg.test3d0.it\/en\/wp-json\/wp\/v2\/pages\/2489\/revisions"}],"predecessor-version":[{"id":3363,"href":"https:\/\/nlg.test3d0.it\/en\/wp-json\/wp\/v2\/pages\/2489\/revisions\/3363"}],"wp:attachment":[{"href":"https:\/\/nlg.test3d0.it\/en\/wp-json\/wp\/v2\/media?parent=2489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}